Essential information
Click below on the icon or text to show the answer of your question:
Arrivals (EZE & AEP)
Enter your scheduled arrival time as pick-up time in the booking form, which is shown on your flight ticket. We track your flight, so the driver will adjust in case of delays or early arrival.
Departures from EZE (Ezeiza)
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International flights: select pick-up 4 hours before departure
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Domestic flights: select pick-up 3 hours before departure
Departures from AEP (Aeroparque)
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International flights: select pick-up 3 hours before departure
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Domestic flights: select pick-up 3 hours before departure
Arrivals at Cruise Terminal
- Disembarkation starts mostly around 07:00 in the morning. We suggest selecting 09:00 AM as the pick-up time.
Departures from Cruise Terminal
- Please check with your cruise company for the official embarkation time.
Below you find the exact meeting points:
Ezeiza International Airport (EZE)
International arrivals: the driver will wait for you in front of the McDonald's in the arrivals hall. He will hold a sign with your name. You will see McDonald's right after leaving the security area with your luggage and entering the public zone.
Domestic arrivals: the driver will meet you in front of the OPEN25 kiosk in the arrivals hall.
Aeroparque Jorge Newbery (AEP)
For both international and domestic arrivals the driver will meet you in front of the OPEN25 kiosk in the arrivals hall, right after exiting the security area with your luggage.
Benito Quinquela Martín Passenger Terminal (Cruise Terminal)
Drivers only receive clearance to enter the terminal parking once passengers have passed border control. This helps avoid traffic congestion. Please stay in contact with us via WhatsApp.
The meeting point is in front of Gate 10.
Private address or hotel
At a private address (Airbnb, house, or apartment) the driver will ring the doorbell.
At a hotel, the driver will wait in the reception hall. He will first announce himself at the reception desk and ask for you. Please inform the receptionist that you are waiting in the lobby so the meeting can happen smoothly.
At the airport and cruise terminal the driver includes 1 hour of waiting time. For airport pickups the waiting time starts after the driver enters the arrivals hall. We only send the driver into the hall 15 minutes after the touchdown of your flight, which gives you in practice an extra 15 minutes.
At hotels, Airbnbs, or private addresses the waiting time is 10 minutes.
When the included waiting time is almost over we will always contact you via WhatsApp or phone to check your status. If you need more time, you can extend the waiting for 15 USD per started hour.
If after several attempts we cannot reach you by call or message, the service will be canceled and the driver will leave the location.
At the airport and cruise terminal the driver will hold a sign with your name on it in the arrivals hall or at the meeting point.
At a hotel the driver will go to the reception desk and ask for you. Please let the receptionist know you are waiting in the lobby, so the meeting goes smoothly.
At a private address (Airbnb, house, or apartment) the driver will simply ring the doorbell.
We monitor all flights for delays so that your driver will meet you at the right time. If your flight is delayed, your reservation is automatically updated, subject to availability.
If the delay is more than 2 hours, please send us a message on WhatsApp at +54 9 11 5460 2373.
If your flight is cancelled, we will rebook your service for the new flight and update your reservation.
Please note that any changes made less than 24 hours before the original service have no refund.
If your flight number or arrival time changes, please inform us as soon as possible so we can update your reservation. You can contact us via WhatsApp at +54 9 11 5460 2373 or by email at info@secretsofbuenosaires.com.
We monitor flights, but with a change of flight number or schedule we need your confirmation to make sure the driver is waiting for you at the right time.
Please note that any changes made less than 24 hours before the original service have no refund.
All our transfers are private. This means the vehicle is reserved exclusively for you and your travel companions, with no other passengers on board.
When you book, the driver will pick you up at the agreed location—airport, cruise terminal, hotel, or private address—and take you directly to your destination. There are no stops along the way unless requested.
Private transfers offer flexibility and comfort. You can manage your luggage freely, choose your preferred route if needed, and travel at your own pace without waiting for others.
The price is per vehicle, not per person. This means you can share the ride with your family or travel companions at no additional cost, as long as you all fit comfortably within the reserved vehicle.
Each vehicle has a maximum capacity as mentioned during the booking. If not respected, the service will be canceled and not refunded.
Yes, upon request we can provide child seats or booster seats. Please let us know the age of your child when booking so we can prepare the correct seat. This ensures comfort and, most importantly, safety during the journey.
It is recommended to book your transfer at least 24 hours before your trip to guarantee availability. While last-minute requests are sometimes possible, pre-booking allows us to assign the right driver, track your flight, and confirm meeting details.
(Per vehicle, based on standard airline luggage)
- Standard → 2 checked + 1 carry-on
- Executive → 2 checked + 2 carry-on
- Minivan → 4 checked + 2 carry-on
- Van → 5 checked + 4 carry-on
- Minibus → 9 checked + 9 carry-on
Size limits:
Checked bag: max 62 linear inches (157 cm) → typical 30×20×12 in / 76×51×30 cm
Carry-on: max 22×14×9 in (56×35×23 cm) incl. handles & wheels
Oversized, extra, or sports equipment? Contact us in advance for a larger vehicle or trailer.
Standard
Passengers: up to 3
Luggage: 1 large suitcase + 2 carry ons
Executive
Passengers: up to 3
Luggage: 2 large suitcases + 2 carry ons
Minivan
Passengers: up to 4
Luggage: 3 large suitcases + 2 carry ons
Van
Passengers: up to 6
Luggage: 6 large suitcases + 6 carry ons
Minibus / Large Van
Passengers: up to 9
Luggage: 9 large suitcases + 9 carry ons
Turn your waiting time into a memorable experience with this 3-hour private guided city tour of Buenos Aires, specially designed for travelers arriving by cruise ship or plane who have several hours before their next flight or embarkation.
You will remain in the same private vehicle that picks you up from the airport or cruise terminal, ensuring a seamless, comfortable, and stress-free experience. Your luggage stays safely in the car at all times, so there's no need to worry about carrying bags or arranging storage while you enjoy the city.
The tour is conducted in English and can be fully customized to your interests — or you can simply relax and let your knowledgeable local guide surprise you with the best highlights.
What You'll Experience
Depending on your preferences and timing, you may visit or pass by Buenos Aires' most iconic landmarks, such as:
- Plaza de Mayo, including the historic Presidential Palace (Casa Rosada)
- The Metropolitan Cathedral, once home to Pope Francis
- The iconic Obelisco, symbol of Buenos Aires
- Teatro Colón, one of the world's finest opera houses
- A drive-by of Recoleta Cemetery, final resting place of Eva Perón
- Colorful neighborhoods like La Boca (time permitting)
Your guide will adapt the route according to traffic conditions, available time, and what interests you most.
Why This Tour Is Ideal for You
- Perfect for travelers with a long layover between flights
- Ideal for cruise passengers before embarkation or after disembarkation
- One private car from pickup to drop-off — no vehicle changes
- Luggage remains in the car, eliminating any hassle
- Flexible itinerary tailored to your interests
- Comfortable, efficient way to see the city in limited time
What's Included
✔️ Private car for the entire tour
✔️ English-speaking professional guide
✔️ Pickup from airport or cruise terminal
✔️ Drop-off at your next airport, hotel, or cruise terminal (within city limits)
Please Note
- Entrance fees (such as Recoleta Cemetery) are not included
- Tips for the driver and guide are not included
- During the summer season (October to March), we recommend bringing sun protection
✨ See the best of Buenos Aires without rushing, without stress, and without worrying about your luggage.
