At the airport and cruise terminal the driver includes 1 hour of waiting time. For airport pickups the waiting time starts after the driver enters the arrivals hall. We only send the driver into the hall 15 minutes after the touchdown of your flight, which gives you in practice an extra 15 minutes.
At hotels, Airbnbs, or private addresses the waiting time is 10 minutes.
When the included waiting time is almost over we will always contact you via WhatsApp or phone to check your status. If you need more time, you can extend the waiting for 25 USD per hour.
If after several attempts we cannot reach you by call or message, the service will be canceled and the driver will leave the location.
